What is the purpose of this course?

The Basics of Stores and Stock Control is an entry level course for those wishing to make a career in one of the many disciplines of warehousing and distribution management.

This course is targeted at all stores personnel, including the store man and all first-line supervisors.  Other major users of the stores function also gain specific benefit from attending this course.

What will I learn?

Qualifying learners will be able to: 

• Warehousing and Supply Chain Management

• Roles, Responsibilities and Relationships

• Risk and Safety Management

• Warehouse Safety and PPE

• Inbound Logistics

• Classifying and Coding of Stock

• Warehouse Layout and Productivity

• Materials Handling and Storage Equipment

• Stocktaking and Stock Audits

• Warehouse Issues

• Warehouse Returns, Customer Service and Reverse Logistics

• Transportation and Distribution Management

• Emergency Situations and Precautions

What is the pre-requisite for this course?

There are no pre-requisites for entry into this program, but basic literacy and numeracy skills is recommended.

How long will it take me?

4 Months for self-study

5 Days facilitation

Learning options

This course is available as a self-study program. 

Self-Study

• Prepare from home, work, or while traveling

• Save time and money on travel to training venues

• Learn at your own pace.

• Tutoring available if required

• Final exam Proctored

How will I be assessed?

Final examination:

The final exam covers the full course content.  It is a closed book, 3 hours exam. A learner requires 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} to pass.

To pass the course and earn the Certificate of Achievement, a learner will need an overall score of at least 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} in the final examination with a combined minimum of 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} in the homework and final examination.

What do I get?

SAPICS Certificate

Equivalent to NQF Level: 3

What is the purpose of this course?

The Basics of Manufacturing and Operations Management is an entry level course for those wishing to make a career in one of the many disciplines of manufacturing and operations management.  This course is designed to give an insight into the knowledge and skills required to actively participate as a member of the operations team.

What will I learn?

Qualifying learners will be able to: 

• Business Formation and Strategy

• Management, Supply Chain and Customer Service

• Manufacturing and Manufacturing Strategies

• Planning, Forecasting and Scheduling

• Material and Capacity Planning

• Types of Production and Production Materials

• Industrial Engineering Support

• Materials Management

• Lean, Waste and Continuous Improvement

What is the pre-requisite for this course?

There are no pre-requisites for entry into this program, but basic literacy and numeracy skills is recommended.

How long will it take me?

4 Months for self-study

4 Days facilitation

Learning options

This course is available as a self-study program. 

Self-Study

• Prepare from home, work, or while traveling

• Save time and money on travel to training venues

• Learn at your own pace.

• Tutoring available if required

• Final exam Proctored

How will I be assessed?

Final examination:

The final exam covers the full course content.  It is a closed book, 3 hours exam. A learner requires 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} to pass.

To pass the course and earn the Certificate of Achievement, a learner will need an overall score of at least 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} in the final examination with a combined minimum of 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} in the homework and final examination.

What do I get?

SAPICS Certificate

Equivalent to NQF Level: 3

What is the purpose of this course?

The Principles of Production and Inventory Management is an intermediary level course for those wishing to make a career in one of the many disciplines of supply chain and operations management.  This course assumes prior knowledge of the basics of supply chain and operations techniques and serves as a steppingstone to a certification in supply chain and operations management.

This course is designed for individuals working in the field of Production and Inventory Management who want to obtain or update their professional knowledge, those entering this field or working in a related field such as Purchasing, Accounting, Marketing, Engineering, Data Processing etc.

What will I learn?

Qualifying learners will be able to: 

• Manufacturing Strategies and Resource Management

• Product and Process Design

• Forecasting and Forecasting Techniques

• Production Planning and Master Scheduling

• Materials Planning

• Capacity Planning

• Project Management

• Intermittent Production Systems

• Continuous Production Systems

• Fundamentals of Inventory Management

• Inventory Methodologies and Lot-Sizing Techniques

• Lean and Waste Elimination

• Purchasing and Procurement

• Warehousing and Materials Handling

• Quality Strategies

• Facilities Location and Transportation

• Distribution Management

What is the pre-requisite for this course?

It is recommended that a learner should have a minimum of a Grade 12/Matric.

How long will it take me?

4 Months for self-study

5 Days facilitation

Learning options

This course is available as an instructor-led, blended or self-study program. 

Instructor-Led

• Led by experienced instructors

• Structured classroom environment ensures that you will stay on track with your studies

• Peer discussions help reinforce learning materials

• Contact time 30 hours (including Final exam)

Blended

• Led by experienced instructors

• Platforms supported: Zoom, Teams, and Meet

• Interactive, most suitable for small groups

• Contact time 30 hours

• Final exam Proctored

Self-Study

• Prepare from home, work, or while traveling

• Save time and money on travel to training venues

• Learn at your own pace.

• Tutoring available if required

• Final exam Proctored

How will I be assessed?

There are two exams for this program:

• The mid-term exam is based on content of Sessions 1 to 9

• The final exam is based on the content of Sessions 11 to 18.

Both are closed book, 3 hours exam. A learner requires 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} to pass.

To pass the course and earn the Certificate of Achievement, a learner will need an overall score of at least 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} in both the mid-term and the final examination with a combined minimum of 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} in the homework and 50{5ffe88a0b06d3f160df0545882e344143d420765beec137a58a9aced61d1eee3} in the two examinations.

What do I get?

SAPICS Certificate

Equivalent to NQF Level: 4

What is the purpose of this course?

The purpose of this Certificate is to equip learners to understand and acquaint themselves with the underlying principles of all the major areas related to distribution within the Wholesale & Retail sector, thus enabling them to become more effective employees. The Certificate further aims to provide career paths through various levels and areas of the Wholesale and Retail environment thus promoting the notion of quality lifelong learning. By assisting in the development of competence in the Wholesale and Retail field (arguably one of the bigger, more labour intensive and therefore important arenas for social and economic transformation in the country), this Certificate will provide a stepping-stone for further learning in the Further Education and Training Band.

What will I learn?

Qualifying learners will be able to:

• Communicate both verbally and in writing.
• Understand and apply mathematics.
• Perform stock related functions.
• Define the core concepts of the W & R environment.
• Maintain a safe and secure Wholesale and Retail environment.
• Implement Point of Sale transactions and procedures.
• Offer and maintain a credit facility and customer accounts.
• Perform general administrative and office functions.
• Pack and handle food and non-food items.
• Deal with customers.
• Apply in and outbound call centre operations within a commercial environment.
• Plan self-development.

What is the pre-requisite for this course?

Learners accessing this qualification will have demonstrated competence in relevant communication and mathematical literacy at NQF Level 1.

How long will it take me?

1 200 Notional hours

(120 Credits. Each credit = 10 hours)

What do I get?

National Certificate and your results will be uploaded on the NLRD (National Learner Record Database)

SAQA QUAL ID: 49280

NQF Level: 2

Credits: 120

SETA: W&RSETA (Learnership)

What is the purpose of this course?

This unit standard is intended for persons working in the retail and wholesale sector who count stock for either general stock counts or for a financial stocktake.

Persons credited with this unit standard will accurately count stock following all organisational procedures.

What will I learn?

Qualifying learners will be able to:

• Prepare for stock count.
• Count stock.
• Perform post stock count housekeeping functions.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF level 1.
• Mathematical Literacy at NQF Level 1.

How long will it take me?

50 Notional hours

(5 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  114891

NQF Level:  2

Credits: 5

SETA:  W&RSETA

What is the purpose of this course?

This unit standard is for people who are responsible for moving, packing, and maintaining stock in a distribution centre/warehouse and maintaining safety and housekeeping standards.

What will I learn?

Qualifying learners will be able to:

• Identify appropriate areas for packing stock.
• Move stock to and pack stock in identified location.
• Prevent shrinkage and losses while moving, packing, and maintaining stock.
• Maintain stock in the distribution centre/warehouse.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at ABET NQF level 4.
• Mathematical Literacy at  ABET NQF level 4.

If the learner packs stock using any form of machinery such as a forklift/conveyer belt, crane etc then he/she must meet the requirement for licensing before embarking on this unit standard.

*This skills programme is only available to learners currently employed with access to a warehouse/ DC/ storeroom where the practical observation can be undertaken.

How long will it take me?

120 Notional hours

(12 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  117898

NQF Level:  2

Credits: 12

SETA:  W&RSETA

What is the purpose of this course?

This unit standard is intended for people who pick stock for despatch to stores/customers in a Distribution Centre or Warehouse.

These persons are able to identify stock listed on a picking advice, pick the correct quantity, pack and move the stock ready for despatch to customers/stores in a manner that prevents losses and enhance the efficiency of the supply chain.

What will I learn?

Qualifying learners will be able to:

• Interpret instructions to pick stock.
• Pick stock.
• Stock is moved to load points.
• Prevent shrinkage and losses while picking stock.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at ABET NQF level 4.
• Mathematical Literacy at ABET NQF Level 4.
• The use of applicable machinery/equipment for picking of stock in the organisation

How long will it take me?

120 Notional hours

(12 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  117899

NQF Level: 2

Credits: 12

SETA: W&RSETA

What is the purpose of this course?

This unit standard is intended for people who will be responsible for the despatching of stock from a wholesale or Retail Distribution Centre or Warehouse. Despatch could include transfer to stores, returns to suppliers and customer or customer orders.

These persons are able to implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by accurate despatching goods.

What will I learn?

Qualifying learners will be able to:

• Plan the most cost-effective route/s to deliver products.

• Prepare goods for despatch.

• Load delivery vehicles.

• Prevent shrinkage and losses in the Despatching Area.

• Maintain the efficiency of the supply chain.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at ABET NQF level 4.

• Mathematical Literacy at ABET NQF Level 4.

How long will it take me?

120 Notional hours

(12 Credits. Each credit = 10 hours) 

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  117891

NQF Level: 3

Credits: 12

SETA: W&RSETA

What is the purpose of this course?

This unit standard is for people who are responsible for maintaining the stock room and maintaining safety and housekeeping standards in the stockroom. Persons credited with this standard function under general supervision and carries out established and familiar procedures in familiar environments.

What will I learn?

Qualifying learners will be able to:

• Select appropriate areas for storing stock.

• Pack stock in stock area.

• Perform stock room housekeeping functions.

• Prevent shrinkage and losses in the stockroom.

• Maintain stock in the stockroom to enhance supply chain efficiency.

What is the pre-requisite for this course?

It is assumed that you are competent in: 

• Communication at NQF level 2.

• Mathematical Literacy at NQF Level 2.

If the learner packs stock using a forklift, then he/she must meet the requirement for licensing before embarking on this unit standard.

How long will it take me?

100 Notional hours

(10 Credits. Each credit = 10 hours) 

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  243672

NQF Level: 3

Credits: 10

SETA: W&RSETA

What is the purpose of this course?

The purpose of the qualification is to build the knowledge and skills required by employees in junior management who have had schooling below NQF level 3. It is intended to empower learners to acquire knowledge, skills, attitudes, and values required to operate confidently as junior managers in the South African community and to respond to the challenges of the economic environment and changing world of work.

As a qualification that covers management, it provides a framework for learners to develop competencies that will enable them to become competent junior managers. It introduces some theoretical concepts, requires the application of a limited base of knowledge and requires a well-developed range of skills that will enable learners to be informed workers in their chosen industry. It provides a balanced learning experience that allows flexible access to further education, lifelong learning, higher education and to productive employment in a range of occupational contexts. It provides an opportunity for learners to learn and apply academic skills in relation to management and will provide them with skills to adapt to changes in work procedures and processes in business and industry.

The National Certificate in Management: Level 3 is intended for personnel already employed and other learners who intend to follow a career in management. The unit standards classified as core may be added to other industry qualifications to provide a management focus and align qualifications to the work done by learners. Practical competence is within several contexts some of which may be non-routine. The focus is on comparison, choice, interpretation, and application of knowledge.

What will I learn?

Qualifying learners will be able to:

• Co-ordinating with others.
• Making significant choices from a wide range of procedures.
• Operating in several contexts.
• Making comparisons.
• Performing junior management functions.
• Maintaining records.
• Carrying out simple research and tasks.
• Interpreting current affairs related to a specific business sector.
• Recognising the effect of HIV/AIDS on the specific workplace, business sub-sector & own organisation.
• Applying knowledge of self and team to enhance team performance.
• Managing time and the work process.
• Explaining the structure of an organisation.
• Conducting a formal meeting.
• Inducting a new member of a team.
• Motivating a team.
• Describing the management function of an organisation.

What is the pre-requisite for this course?

Learning assumed to be in place:

• Communication at NQF Level 2.
• Mathematical literacy at NQF Level 2.
  
  

How long will it take me?

1 200 Notional hours

(120 Credits. Each credit = 10 hours)

What do I get?

National Certificate and your results will be uploaded on the NLRD (National Learner Record Database)

SAQA QUAL ID: 83946

NQF Level: 3

Credits: 120

SETA: merSETA (Learnership)

What is the purpose of this course?

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.

The focus has been designed to enable learners to be competent in a range of knowledge, skills, attitudes, and values.  The learners who achieve this qualification will be able to demonstrate competencies in management relating to Planning, Organising, Leading, Controlling and Ethics. 

What will I learn?

Qualifying learners will be able to:

• Planning: Develop plans to achieve defined objectives.

• Organising: Organise resources in accordance with developed plan.

• Leading: Lead a team to work co-operatively to achieve objectives.

• Controlling: Monitor performance to ensure compliance to a developed plan.

• Ethics: Make decisions based on a code of ethics)

What is the pre-requisite for this course?

Learning assumed to be in place:

• Communication at NQF Level 3.

• Mathematical Literacy at NQF Level 3

• Computer Literacy at NQF Level 3.

The course is open, bearing in mind the requirements of ‘learning assumed to be in place’ and that the learner has access to a work environment where management practice can be implemented.

How long will it take me?

1 500 Notional hours

(150 Credits. Each credit = 10 hours)

What do I get?

Further Education and Training Certificate and your results will be uploaded on the NLRD (National Learner Record Database)

SAQA QUAL ID: 57712

NQF Level: 4

Credits: 150

SETA: merSETA (Learnership)

What is the purpose of this course?

242815 – Apply the organisation’s code of conduct in a work environment

This Unit Standard is intended for learners in a work environment. It is designed to raise moral standards as a counter to potential or real corruption within a work environment. The focus is on ethics and the learner and does not include corporate governance.

242821 – Identify responsibilities of a team leader in ensuring that organisational standards are met

This unit standard explores the role of the team leader in ensuring that the team meets organisational or required standards.

242822 – Employ a systematic approach to achieving objectives

The person completing this Unit Standard should be able to adopt a systematic approach to achieving objectives.

242829 – Monitor the level of service to a range of customers

The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external.

377361 – Understand the role of inventory and ordering costs

This unit standard is required by people working in the manufacturing environment and tasked with inventory management. The learner will understand and apply the various concepts associated with inventory, will obtain knowledge of ordering cost and perform inventory valuations.

377363 – Apply inventory replenishment and distribution systems

This unit standard is required by people working in the manufacturing environment and who need to understand the concepts, review methodologies and lot sizing techniques.

377364 – Discuss the role of inventory in a manufacturing environment

This unit standard is required by people working in the manufacturing environment who need to understand the importance of inventory in a manufacturing environment; distribution management and required functions; the importance to relate inventory to customer service.

What will I learn?

Qualifying learners will be able to:

242815 – Apply the organisation’s code of conduct in a work environment

• Explaining the concept of personal ethics in relation to the moral compass.
• Describing the role of a code of conduct in a work environment, according to ethical principles.
• Upholding the code of conduct within the work team.

242821 – Identify responsibilities of a team leader in ensuring that organisational standards are met

• Explaining the role of a team leader.
• Explaining the purpose of a team.
• Contracting with a team to obtain commitment.
• Monitoring the achievement of team objectives.

242822 – Employ a systematic approach to achieving objectives

• Specifying objectives.
• Formulating a plan.
• Co-ordinating people and other resources.
• Implementing the plan to meet objectives.
• Evaluating results and making corrections and improvements.

242829 – Monitor the level of service to a range of customers

• Identifying internal and external customers, where applicable.
• Explaining standards of customer service expected by the organisation.
• Measuring customer satisfaction on an ongoing basis.
• Recommending corrective action.

377361 – Understand the role of inventory and ordering costs

• Explain the role of inventory in manufacturing and distribution.
• Discuss and apply various concepts of ABC analysis.
• Discuss the elements of ordering costs.
• Perform inventory valuation.
• Demonstrate an understanding of financial accounts as they relate to inventory management.

377363 – Apply inventory replenishment and distribution systems

• Determine the re-order point.
• Explain the concept Economic Order Quantity (EOQ).
• Discuss and apply various order review methodologies.
• Demonstrate knowledge and application of a number of lot sizing techniques.
• Explain distribution management.
• Describe and plan carriers’ operations.
• Discuss factors that determine the location of a facility.
• Explain and apply Distribution Requirements Planning (DRP).
• Discuss and apply a number of distribution ordering models.

377364 – Discuss the role of inventory in a manufacturing environment

• Discuss the concept of an inventory.
• Explain and perform ABC analysis of inventory.
• Explain purchasing and manufacturing lead time.
• Calculate relevant inventory costs.
• Compare order quantity cost.
• Explain the concept of safety stock.
• Explain distribution management and required functions.
• Relate inventory to customer service.
• Discuss factors that determine the location of a facility.
• Explain Distribution Requirements Planning (DRP).
• Discuss a number of distribution ordering models using given examples.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 3.
• Mathematical literacy at NQF Level 3.

How long will it take me?

490 Notional hours

(49 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  SP 0735/13-17

NQF Level: 3 & 4 (Combination)

Credits: 49

SETA:  merSETA

What is the purpose of this course?

117897 – Maintain stock balances in a distribution centre

This unit standard is aimed at people who have to maintain stock balances in a DC/Warehouse environment.

They will need to access and interpret information on stock record-keeping systems, analyse and monitor stock movement, initiate and control stock counts and record details on record-keeping systems in order to maintain and update stock balances.

117901 – Receive stock in a DC/Warehouse

This unit standard is intended for people who will receive stock in a distribution centre or warehouse. Persons credited with this unit standard operate in a number of contexts, of which some may be non-routine. They demonstrate the ability to make comparisons and interpret available information.

These persons are able to receive stock in a DC/warehouse, implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being received.

119454 – Maintain and adapt oral/signed communication

This unit standard will be useful to learners who need a sound foundation of spoken/signed language ability for further language growth, and for application in real life contexts. Learners talk/sign confidently in both formal and informal contexts and /sign actively for ideas and information in interactions with other people. They are aware of the ways others speak/sign to influence listeners and audiences. In conveying their ideas and information they select language and a register that is accessible to their audience and fit for their purpose.

244504 – Describe and explain the principles of logistics support in a specific context

This unit standard will enable learners to improve professionalism and enhance the quality and effectiveness of services by being able to describe and explain the principles of logistics support in a specific context.

What will I learn?

Qualifying learners will be able to:

117897 – Maintain stock balances in a distribution centre

• Explain the financial impact of stock on the business.
• Explain stock flow through the Distribution Centre/Warehouse are explained.
• Interpret information on the stock management system.
• Solve discrepancies between actual stock and stock reports.
• Initiate and control stock counts.

117901 – Receive stock in a DC/Warehouse

• Receive goods into the DC.
• Prevent shrinkage and losses in the Receiving Area.
• Update DC stock balances to enhance the efficiency of the supply chain. 
  

119454 – Maintain and adapt oral/signed communication

• Use a variety of strategies to maintain communication.
• Adapt language to accommodate socio-cultural sensitivities without losing own meaning.
• Use knowledge of language structures and conventions to shape or decode meaning of unfamiliar vocabulary or constructions.
• Organise and present information in a focused and coherent manner.
• Identify and explain how speakers/signers influence audiences.

244504 – Describe and explain the principles of logistics support in a specific context

• Explain the role of logistics as they apply to a specific operation.
• Understand supply chains and the movement of materials within supply chains.
• Describe logistics activities in a specific operation.
• Describe the concepts relating to inventory that are applicable to a specific operation.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at ABET NQF level 4.
• Mathematical Literacy at ABET NQF Level 4.

How long will it take me?

340 Notional hours

(34 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  SP 0749/13-17

NQF Level: 2 & 3 (Combination)

Credits: 34

SETA:  merSETA

What is the purpose of this course?

8019 – Schedule transport  

A learner accredited with this standard will be able to use skills and knowledge acquired to plan, as a member of a well-functioning team, the effective and efficient movement of freight locally and internationally.

113829 – Operate within a logistics environment 

Learners acquiring this standard will be learning towards obtaining a national qualification or are working within a logistical environment, where acquisition of competence against this standard will add value to learner`s job, or chances of finding employment.

113835 – Manage logistics operations  

Learners acquiring this standard will be learning towards obtaining a national qualification or are working within the logistical activities of a company in a management environment, where acquisition of competence against this standard will add value to learners’ job, or chances of finding employment.

120366 – Demonstrate understanding of the implementation of occupational health, safety, and environmental legislation in the workplace

This unit standard requires of learners to demonstrate the ability to implement and maintain health, safety and environmental legislation in a workplace.

What will I learn?

Qualifying learners will be able to:

8019 – Schedule transport 

• Prepare delivery schedule for processing the delivery of freight.

• Decide on the routing, considering safety, cost and geography.

• Select the type of vehicle/vessel.

• Assess safety and security of the load against inter alia climate conditions.

• Load transport efficiently and effectively.

• Decide on effective communication systems.

• Allocate internal resources and appoint additional resources.

113829 – Operate within a logistics environment

• Define a logistics system, the management thereof, as well the logistical activities required

• Operate within a logistical distribution channel

• Operate within a physical distribution environment

• Operate within a store or warehouse environment

• Operate within an order-processing environment

113835 – Manage logistics operations  

• Managing customer satisfaction.

• Measuring and controlling the overall costs of logistics activities.

• Managing the transport function.

• Managing the warehouse function.

• Managing inventory and the purchasing function.

• Managing order processing function.

120366 – Demonstrate understanding of the implementation of occupational health, safety, and environmental legislation in the workplace

• Explaining the legislative framework of health, safety, and environmental legislation at the workplace.

• Demonstrating knowledge pertaining to the requirements regarding a company’s health, safety and environmental policies, procedures, and codes.

• Explaining the implementation and maintenance of health, safety, and environmental legislation in a workplace.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF level 3.

• Mathematical Literacy at NQF Level 3.

• Logistics at NQF level 3.

• Business management at NQF level 3.

How long will it take me?

490 Notional hours

(49 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  SP 0849/13-17

NQF Level:  3 & 4 (Combination)

Credits: 49

SETA:  merSETA

What is the purpose of this course?

242821  – Identify responsibilities of a team leader in ensuring that organisational standards are met

This unit standard explores the role of team leader as an introduction to management within an organisation. The term business unit in this unit standard implies a small business, cost centre, section or department.

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

242819  – Motivate a team

This unit standard introduces the junior manager to basic ideas on motivation.

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

377362 – Discuss the role of stocktaking in ensuring inventory accuracy

This unit standard is required by people working in the manufacturing environment who need to know why stocktaking is performed, and to use the variety of stocktaking processes to check stock. They will also be able to perform stock reconciliation.

377384 – Describe the use of the stores and warehousing in operations

This unit standard is required by people working in the manufacturing environment who need to understand the functions of the store and the warehouse and are tasked with the responsibility to understand the need for improvement in supply chain operations, control stock and understand the layout of a warehouse according to workplace requirements.

377385 – Explain the role of materials handling in the warehousing

This unit standard is required by people working in the manufacturing environment and tasked to handle materials. The learner is introduced to the use of materials handling from the receiving of stock, coding, pricing and categorizing, the use of materials handling equipment, and warehouse distribution.

119457   – Interpret and use information from texts

Learners at this level read and view a range of texts. Learners credited with this unit standard are able to read a variety of text types with understanding and to justify their views and responses by reference to detailed evidence from text. They are also able to evaluate the effectiveness of different texts for different audiences and purposes, by using a set of criteria for analysis.

9010 – Demonstrate and understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations

The essential purposes of the mathematical literacy requirements are that, as the learner progresses with confidence through the levels, the learner will grow in:

• An insightful use of mathematics in the management of the needs of everyday living to become a self-managing person
• An understanding of mathematical applications that provides insight into the learner`s present and future occupational experiences and so develop into a contributing worker
• The ability to voice a critical sensitivity to the role of mathematics in a democratic society and so become a participating citizen.

9013 – Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

The essential purposes of the mathematical literacy requirements are that, as the learner progresses with confidence through the levels, the learner will grow in:

• An insightful use of mathematics in the management of the needs of everyday living to become a self-managing person
• An understanding of mathematical applications that provides insight into the learner`s present and future occupational experiences and so develop into a contributing worker
• The ability to voice a critical sensitivity to the role of mathematics in a democratic society and so become a participating citizen.

What will I learn?

Qualifying learners will be able to:

242821 – Identify responsibilities of a team leader in ensuring that organisational standards are met

• Explaining the role of team leader.
• Explaining the intended purpose of a specific team.
• Contracting with a team or group to obtain buy in.
• Monitoring the achievement of group goals or objectives.

242819 – Motivate a team

• Explaining why it is important to motivate a team and how levels of motivation can be assessed.
• Applying theories of motivation.
• Describing techniques that leaders can use to motivate a team.
• Providing feedback to a team.
• Recognising achievement.
• Indicating how a team leader can empower members of a team.

 377362 – Discuss the role of stocktaking in ensuring inventory accuracy

• Discuss the reasons why stocktaking is performed.
• Discuss periodic stocktaking.
• Discuss perpetual stocktaking.
• Explain the control group approach to stocktaking.
• Discuss stock reconciliation.  
  

377384 – Describe the use of the stores and warehousing in operations

• Differentiate between the functions of the store and the warehouse in a manufacturing environment.
• Explain the importance of stock control in order to improve supply chain operations.
• Discuss the principles of operations of a Warehouse Management System (WMS).
• Discuss space requirements in order to identify appropriate layout of a warehouse.
• Explain productivity in a warehouse.

377385 – Explain the role of materials handling in the warehousing

• Explain the functions related to materials handling.
• Classify, code and identify incoming stock.
• Explain the use of materials handling equipment.
• Explain the order cycle.
• Apply risk management principles in the warehouse.
• Understand the procedures regarding outbound distribution of materials. 
  

119457 – Interpret and use information from texts

• Use a range of reading and viewing strategies to understand the literal meaning of specific texts.
• Use strategies for extracting implicit messages in texts.
• Respond to selected texts in a manner appropriate to the context.
• Explore and explain how language structures and features may influence a reader. 
  

9010 – Demonstrate and understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations

• Convert numbers between the decimal number system and binary number system
• Work with numbers in different ways to express size and magnitude.
• Demonstrate the effect of error in calculations. 
  

9013 – Describe, apply, analyse, and calculate shape and motion in 2-and 3-dimensional space in different contexts

• Measure, estimate, and calculate physical quantities in practical situations relevant to the adult in life or the workplace.
• Explore describe and represent, interpret, and justify geometrical relationships and conjectures to solve problems in two- and three-dimensional geometrical situations

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 3.
• Mathematical literacy at NQF Level 3.

How long will it take me?

520 Notional hours

(52 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  SP  0912/14-17

NQF Level: 3 & 4 (Combination)

Credits: 52

SETA:  merSETA

What is the purpose of this course?

377362 – Discuss the role of stocktaking in ensuring inventory accuracy

This unit standard is required by people working in the manufacturing environment who need to know why stocktaking is performed, and to use the variety of stocktaking processes to check stock. They will also be able to perform stock reconciliation.

377384 – Describe the use of stores and warehousing in operations

This unit standard is required by people working in the manufacturing environment who need to understand the functions of the store and the warehouse and are tasked with the responsibility to understand the need for improvement in supply chain operations, control stock and understand the layout of a warehouse according to workplace requirements.

377385 – Explain the role of materials handling in the warehouse

This unit standard is required by people working in the manufacturing environment and tasked to handle materials. The learner is introduced to the use of materials handling from the receiving of stock, coding, pricing and categorizing, the use of materials handling equipment, and warehouse distribution.

378013 – Describe the function of the purchasing cycle

This unit standard is required by people working in the manufacturing environment who need to know about purchasing and the various relationships associated with it. They also need to know about and apply supplier selection processes and the functional relationships which are part of the purchasing cycle.

What will I learn?

Qualifying learners will be able to:

377362 – Discuss the role of stocktaking in ensuring inventory accuracy

• Discuss the reasons why stocktaking is performed.
• Discuss periodic stocktaking.
• Discuss perpetual stocktaking.
• Explain the control group approach to stocktaking.
• Discuss stock reconciliation.

377384 – Describe the use of stores and warehousing in operations

• Differentiate between the functions of the store and the warehouse in a manufacturing environment.
• Explain the importance of stock control in order to improve supply chain operations.
• Discuss the principles of operations of a Warehouse Management System (WMS).
• Discuss space requirements in order to identify appropriate layout of a warehouse.
• Explain productivity in a warehouse.

377385 – Explain the role of materials handling in the warehouse

• Explain the functions related to materials handling.
• Classify, code and identify incoming stock.
• Explain the use of materials handling equipment.
• Explain the order cycle.
• Apply risk management principles in the warehouse.
• Understand the procedures regarding outbound distribution of materials.

378013 – Describe the function of the purchasing cycle

• Define purchasing and explain its role in a manufacturing environment.
• Discuss the functional relationships which are part of the purchasing process.
• Describe and apply the supplier selection process.
• Describe the purchase cycle.
• Implement the purchase cycle.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 3.
• Mathematical literacy at NQF Level 3.

How long will it take me?

300 Notional hours

(30 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  SP 0851/13-17

NQF Level:  3

Credits: 30

SETA:  merSETA

What is the purpose of this course?

377361 – Understand the role of inventory and ordering costs

This unit standard is required by people working in the manufacturing environment and tasked with inventory management. The learner will understand and apply the various concepts associated with inventory, will obtain knowledge of ordering cost and perform inventory valuations.

377363 – Apply inventory replenishment and distribution systems

This unit standard is required by people working in the manufacturing environment and who need to understand the concepts, review methodologies and lot sizing techniques.

377364 – Discuss the role of inventory in a manufacturing environment

This unit standard is required by people working in the manufacturing environment who need to understand the importance of inventory in a manufacturing environment; distribution management and required functions; the importance to relate inventory to customer service.

What will I learn?

Qualifying learners will be able to:

377361 – Understand the role of inventory and ordering costs

• Explain the role of inventory in manufacturing and distribution.
• Discuss and apply various concepts of ABC analysis.
• Discuss the elements of ordering costs.
• Perform inventory valuation.
• Demonstrate an understanding of financial accounts as they relate to inventory management.

377363 – Apply inventory replenishment and distribution systems

• Determine the re-order point.
• Explain the concept Economic Order Quantity (EOQ).
• Discuss and apply various order review methodologies.
• Demonstrate knowledge and application of a number of lot sizing techniques.
• Explain distribution management.
• Describe and plan carriers’ operations.
• Discuss factors that determine the location of a facility.
• Explain and apply Distribution Requirements Planning (DRP).
• Discuss and apply a number of distribution ordering models.

377364 – Discuss the role of inventory in a manufacturing environment

• Discuss the concept of an inventory.
• Explain and perform ABC analysis of inventory.
• Explain purchasing and manufacturing lead time.
• Calculate relevant inventory costs.
• Compare order quantity costs.
• Explain the concept of safety stock.
• Explain distribution management and required functions.
• Relate inventory to customer service.
• Discuss factors that determine the location of a facility.
• Explain Distribution Requirements Planning (DRP).
• Discuss a number of distribution ordering models using given examples.
• Discuss the importance of customer service.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 3.
• Mathematical literacy at NQF Level 3.

How long will it take me?

230 Notional hours

(23 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  SP 0867/13-17

NQF Level:  3 & 4 (Combination)

Credits: 23

SETA:  merSETA

What is the purpose of this course?

377362 – Discuss the role of stocktaking in ensuring inventory accuracy

This unit standard is required by people working in the manufacturing environment who need to know why stocktaking is performed, and to use the variety of stocktaking processes to check stock. They will also be able to perform stock reconciliation.

377384 – Describe the use of stores and warehousing in operations

This unit standard is required by people working in the manufacturing environment who need to understand the functions of the store and the warehouse and are tasked with the responsibility to understand the need for improvement in supply chain operations, control stock and understand the layout of a warehouse according to workplace requirements.

377385 – Explain the role of materials handling in the warehouse

This unit standard is required by people working in the manufacturing environment and tasked to handle materials. The learner is introduced to the use of materials handling from the receiving of stock, coding, pricing and categorizing, the use of materials handling equipment, and warehouse distribution.

What will I learn?

Qualifying learners will be able to:

377362 – Discuss the role of stocktaking in ensuring inventory accuracy

• Discuss the reasons why stocktaking is performed.
• Discuss periodic stocktaking.
• Discuss perpetual stocktaking.
• Explain the control group approach to stocktaking.
• Discuss stock reconciliation.

377384 – Describe the use of stores and warehousing in operations

• Differentiate between the functions of the store and the warehouse in a manufacturing environment.
• Explain the importance of stock control in order to improve supply chain operations.
• Discuss the principles of operations of a Warehouse Management System (WMS).
• Discuss space requirements in order to identify appropriate layout of a warehouse.
• Explain productivity in a warehouse.

377385 – Explain the role of materials handling in the warehouse

• Explain the functions related to materials handling.
• Classify, code, and identify incoming stock.
• Explain the use of materials handling equipment.
• Explain the order cycle.
• Apply risk management principles in the warehouse.
• Understand the procedures regarding outbound distribution of materials.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 3.
• Mathematical literacy at NQF Level 3.

How long will it take me?

250 Notional hours

(25 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  SP 0866/13-17

NQF Level:  3

Credits: 25

SETA:  merSETA

What is the purpose of this course?

This unit standard is required by people working in the manufacturing environment who need to understand the functions of the store and the warehouse and are tasked with the responsibility to understand the need for improvement in supply chain operations, control stock and understand the layout of a warehouse according to workplace requirements.

What will I learn?

Qualifying learners will be able to:

• Differentiate between the functions of the store and the warehouse in a manufacturing environment.
• Explain the importance of stock control in order to improve supply chain operations.
• Discuss the principles of operations of a Warehouse Management System (WMS).
• Discuss space requirements in order to identify appropriate layout of a warehouse.
• Explain productivity in a warehouse.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 2.
• Mathematical literacy at NQF Level 2.

How long will it take me?

100 Notional hours

(10 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID: 377384

NQF Level:  3

Credits: 10

SETA:  merSETA

What is the purpose of this course?

This unit standard is required by people working in the manufacturing environment who need to know about purchasing and the various relationships associated with it. They also need to know about and apply supplier selection processes and the functional relationships which are part of the purchasing cycle.

What will I learn?

Qualifying learners will be able to:

• Define purchasing and explain its role in a manufacturing environment.
• Discuss the functional relationships which are part of the purchasing process.
• Describe and apply the supplier selection process.
• Describe the purchase cycle.
• Implement the purchase cycle.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 2.
• Mathematical literacy at NQF Level 2.

How long will it take me?

50 Notional hours

(5 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  378013

NQF Level:  3

Credits: 5

SETA:  merSETA

What is the purpose of this course?

This unit standard is required by people working in the manufacturing environment and tasked to handle materials. The learner is introduced to the use of materials handling from the receiving of stock, coding, pricing, and categorizing, the use of materials handling equipment, and warehouse distribution.

What will I learn?

Qualifying learners will be able to:

• Explain the functions related to materials handling.
• Classify, code, and identify incoming stock.
• Explain the use of materials handling equipment.
• Explain the order cycle.
• Apply risk management principles in the warehouse.
• Understand the procedures regarding outbound distribution of materials.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 2.
• Mathematical literacy at NQF Level 2.

How long will it take me?

100 Notional hours

(10 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  377385

NQF Level:  3

Credits: 10

SETA:  merSETA

What is the purpose of this course?

This unit standard is required by people working in the manufacturing environment who need to know why stocktaking is performed, and to use the variety of stocktaking processes to check stock. They will also be able to perform stock reconciliation.

What will I learn?

Qualifying learners will be able to:

• Discuss the reasons why stocktaking is performed.
• Discuss periodic stocktaking.
• Discuss perpetual stocktaking.
• Explain the control group approach to stocktaking.
• Discuss stock reconciliation.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 3.
• Mathematical literacy at NQF Level 3.

How long will it take me?

50 Notional hours

(5 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  377362

NQF Level:  3

Credits: 5

SETA:  merSETA

What is the purpose of this course?

The purpose of the qualification is to ensure competent professional driving competence in the road transport sector, thus improving earning capacity of professional drivers as well as transport sector professionalism and economic growth. The qualification is set to create an environment for growth and development of learners, by improving the employment prospects and marketable competence of drivers and accelerating the redress of past unfair discrimination in education, training, and employment opportunities. By setting the minimum standards contained in this qualification, professional driving education and training will also improve.

The professional status of drivers of commercial vehicles will be enhanced by awarding a formal qualification in recognition of their professional competence. This qualification is designed to allow maximum access to, mobility and progression within education and training, and within a career path in the transport sector. Competence achieved in this qualification provides building blocks towards NQF level 4 qualifications, and the inclusion of communication and language, and mathematic literacy requirements contributes to learner development beyond simply the requirements for professional driving.

What will I learn?

Qualifying learners will be able to:

• Obtain and communicate road transport operational information.
• Assess loads against given permissible load requirements.
• Plan road transport service delivery that meets specified requirements.
• Drive a vehicle conveying a specific freight commodity or category of passengers.

Qualified learners also elect to achieve at least one of the following specialisations:

• Use computerised spreadsheets and word processing. OR
• Plan the establishment of a small business according to relevant business principles. OR
• Conduct vehicle maintenance according to specified procedures. OR
• Operate lifting equipment according to specified procedures.

What is the pre-requisite for this course?  

Learning assumed to be in place:

• Mathematical Literacy at NQF Level 2.
• Communication Literacy at NQF Level 2.

The course is open, bearing in mind that the learners can only qualify if they meet all legal and medical requirements for drivers.

How long will it take me?

1 220 Notional hours

(122 Credits. Each credit = 10 hours)

What do I get?

National Certificate and your results will be uploaded on the NLRD (National Learner Record Database)

SAQA QUAL ID: 50285

NQF Level: 3

Credits: 122

SETA: TETA (Learnership)

What is the purpose of this course?

To provide learners with the competencies required to engage in the processes and inter-relationships across the supply chain to create sustainable value for organisations. This qualification is aimed at overcoming the traditional functional approach to operations and management, and at fostering supply chain integration to the advantage of all stakeholders. The National Treasury developed competency profiles for the Public Sector in terms of supply chain management. This qualification meets some of those Public Sector needs and is also suitable for the private sector.

What will I learn?

Qualifying learners will be able to:

• Demonstrate an understanding of a supply chain management environment within an organisation.

• Demonstrate an understanding of the influence of performance and risk within a supply chain management environment.

• Contribute to the development of a supply chain strategy and operational plans for the organisation.

• Execute a supply chain strategy for the organisation.

What is the pre-requisite for this course?

Learning assumed to be in place:

• Mathematical Literacy at NQF Level 4.

• Communication Literacy at NQF Level 4.

• Computer Literacy and the ability to use databases and spreadsheets at NQF Level 3.

How long will it take me?

1 500 Notional hours 

(150 Credits. Each credit = 10 hours)

What do I get?

National Certificate and your results will be uploaded on the NLRD (National Learner Record Database)

SAQA QUAL ID: 74149

NQF Level: 5

Credits: 150

SETA: TETA (Learnership)

What is the purpose of this course?

The purpose of the learning credited in this unit standard is to ensure that learners are able to interact professionally with customers. Improved customer relations leads to improved customer service, which, in turn, results in business growth and profitability. Professional driving services are improved, thereby improving the image and profitability of the field of transport services. This set of competence is transferable to all other fields where services are provided to customers, and thus improves the employability of credited learners, by enhancing their understanding of the processes and the context of customer service.

What will I learn?

Qualifying learners will be able to:

• Describing organisational structures and products/services for specific contexts.
• Operating within a customer service system according to context requirements.
• Identifying customer needs and expectations within specific contexts.
• Dealing with customer complaints according to specified procedures.
• Choosing interpersonal behaviours appropriate for occupational situations.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 2.
• Mathematical literacy at NQF Level 2.

How long will it take me?

30 Notional hours

(3 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  123258

NQF Level:  3

Credits: 10

SETA:  TETA

What is the purpose of this course?

Learners acquiring this standard will be learning towards obtaining a national qualification or are working within the logistical activities of a company in a management environment, where acquisition of competence against this standard will add value to learners’ job, or chances of finding employment.

What will I learn?

Qualifying learners will be able to:

• Managing customer satisfaction.
• Measuring and controlling the overall costs of logistics activities.
• Managing the transport function.
• Managing the warehouse function.
• Managing inventory and the purchasing function.
• Managing order processing function.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 3.
• Mathematical literacy at NQF Level 3.
• Logistics at NQF Level 3.
• Business management at NQF Level 3.

How long will it take me?

150 Notional hours

(15 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  123253

NQF Level:  4

Credits: 15

SETA:  TETA

What is the purpose of this course?

Learners credited with this unit standard will demonstrate a clear understanding of the fundamental concepts of Supply Chain Management namely, Procurement, Operations, Distribution and Logistics. They will be able to compare the philosophy of Supply Chain Management with traditional business models giving practical examples of the advantages and disadvantages of adhering to a Supply Chain Philosophy.

What will I learn?

Qualifying learners will be able to:

• Identify and apply the fundamental concepts and principles of supply chain management.
• Apply supply chain management policies and procedures.
• Utilise supply chain management systems and resources to fulfil the function effectively.
• Secure and manage supplier contracts.

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 4.
• Mathematical literacy at NQF Level 4.

How long will it take me?

200 Notional hours

(20 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  244025

NQF Level:  5

Credits: 20

SETA:  TETA

What is the purpose of this workshop?

This workshop specifies the knowledge and skills required to understand the relationship between junior management and other management roles in the organisation.

Who can benefit from attending?

Managers of small businesses and junior managers of organisations will benefit from this workshop. Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position or term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

What are the outcomes?

At the end of the workshop learners will be able to:

Describe the relationship of junior management to other roles

• Explain the relationship between the type, ownership and size of an organisation and its management structure.
• Explain the relationship between various management roles.

Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit

• Identify legislation that that regulates employment issues.
• Understand of the main aspects of the Labour Relations Act (LRA) as amended, that relate to the management of a business unit.
• Explain the requirements of the LRA in respect of interviews.
• Understand the main aspects applicable to labour legislation.

Identify responsibilities of a team leader in ensuring that organisational standards are met

• Explain the role of a team leader.
• Explain the purpose of a team.
• Contract with a team to obtain commitment.
• Monitor the achievement of team objectives.

What is the duration of the workshop?

3 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Your assessed workbook

What is the purpose of this workshop?

This workshop enables learners to participate effectively in oral/signed communication in most situations, to use analytical skills to make sophisticated judgements about complex human and social issues. To communicate confidently and fluently in writing in almost any formal and informal situation and to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements. The workshop enables learners to recognise and effectively use textual conventions and features specific to business texts.

Who can benefit from attending?

All persons who need to:

• Engage in sustained oral/signed communication and evaluate spoken/signed texts.
• Read/view, analyse and respond to a variety of texts.
• Write/present/sign for a wide range of contexts.
• Use the writing process to compose texts required in the business environment.

What are the outcomes?

At the end of the workshop learners will be able to:

Engage in sustained oral/signed communication and evaluate spoken/signed texts

• Respond critically yet sensitively as a listener/audience
• Analyse own responses to spoken texts and adjust as required
• Use strategies to be an effective speaker in sustained oral interactions
• Evaluate spoken discourse

Read/view, analyse and respond to a variety of texts

• Critically analyse texts produced for a range of purposes, audiences, and contexts
• Identify and explain the values, attitudes, and assumptions in texts
• Evaluate the effects of content, language, and style on readers’/viewers’ responses in specific texts.

Write/present/sign for a wide range of contexts

• Write effectively and creatively on a range of topics
• Choose language structures and features to suit communicative purposes
• Edit writing for fluency and unity.

Use the writing process to compose texts required in the business environment

• Using textual features and conventions specific to texts
• Identifying the intended audience for the communication
• Identifying the purpose of a text
• Selecting the appropriate text type, format, and layout for the purpose
• Organising and structuring a technical text appropriately
• Using appropriate grammar conventions
• Drafting and editing a technical text
• Recognising errors and checking for accuracy
• Presenting the same information in different ways
• Using plain language in business

What is the duration of the workshop?

4 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Your assessed workbook

What is the purpose of this workshop?

The workshop specifies the knowledge and skills required to solve problems and make decisions.

The essential purposes of the mathematical literacy requirement are that, as the learner progresses with confidence, the learner will grow in:

• A confident, insightful use of mathematics in the management of the needs of everyday living to become a self-managing person.
• An understanding of mathematical applications that provides insight into the learner`s present and future occupational experiences `and so develop into a contributing worker.
• The ability to voice a critical sensitivity to the role of mathematics in a democratic society and so become a participating citizen.
• An insightful use of mathematics in the management of the needs of everyday living to become a self-managing person.

Who can benefit from attending?

This workshop is intended for managers of small businesses and junior managers of organisations.

What are the outcomes?

At the end of the workshop learners will be able to:

Solve problems, make decisions, and implement solutions

• Defining a problem.
• Investigating the problem.
• Generating problem solutions.
• Implementing problem solution.
• Evaluate the effectiveness of the solution.

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems

• Critique and use techniques for collecting, organising, and representing data.
• Use theoretical and experimental probability to develop models, make predictions and study problems.
• Critically interrogate and use probability and statistical models in problem solving and decision making in real-world situations.

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

• Measure, estimate, and calculate physical quantities in practical situations relevant to the adult with increasing responsibilities in life or the workplace.
• Explore analyse and critique, describe and represent, interpret, and justify geometrical relationships and conjectures to solve problems in two- and three-dimensional geometrical situations.

What is the duration of the workshop?

4 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Your assessed workbook

What is the purpose of this workshop?

This workshop will be useful to learners, working in all sectors of the economy, community organisations or Non-Governmental Organisations (NGOs). It will enable learners to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to their job.

Who can benefit from attending?

This workshop is intended for managers of small businesses and junior managers of organisations.

What are the outcomes?

At the end of the workshop learners will be able to:

Apply leadership concepts in a work context

• Explain the concept of leadership.
• Differentiate between the concepts of leadership and management.
• Apply leadership techniques to individuals and teams within the work context.
• Evaluate the impact of leadership techniques applied.

Motivate and build a team

• Explain the importance of motivating a team.
• Demonstrate an understanding of self and team members in a workplace.
• Apply theories of motivation and group dynamics.
• Implement a plan of action to strengthen a team.
• Provide feedback and recognising achievements.

What is the duration of the workshop?

4,5 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Your assessed workbook

What is the purpose of this workshop?

The purpose of this workshop is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external.

Who can benefit from attending?

This workshop is intended for managers of small businesses and junior managers of organisations.

What are the outcomes?

At the end of the workshop learners will be able to:

Monitor the level of service to a range of customers

• Identify internal and external customers, where applicable.
• Explain standards of customer service expected by the organisation.
• Measure customer satisfaction on an ongoing basis.
• Recommend corrective action.

Apply the organisation’s code of conduct in a work environment 

• Explain the concept of personal ethics in relation to the moral compass.
• Describe the role of a code of conduct in a work environment, according to ethical principles.
• Uphold the code of conduct within the work team.

Conduct a structured meeting

• Prepare for a meeting.
• Conduct a meeting.
• Deal with differing views in a meeting.
• Distribute records of a meeting.

What is the duration of the workshop?

3 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Your assessed workbook.

What is the purpose of this workshop?

The person completing this workshop should be able to adopt a systematic approach to achieving objectives.

The workshop enables learners to manage time and prioritise tasks in a work environment.

Who can benefit from attending?

This workshop is intended for managers of small businesses and junior managers of organisations.

What are the outcomes?

At the end of the workshop learners will be able to:

Employ a systematic approach to achieving objectives

• Specify objectives.
• Formulate a plan.
• Co-ordinate people and other resources.
• Implemente the plan to meet objectives.
• Evaluate results and making corrections and improvements.

Prioritise time and work for self and team

• Create, implemente and maintain a personal and team task list.
• Use and maintaining a diary.
• Prioritise personal and team tasks.
• Implement and maintaining a task list.

What is the duration of the workshop?

3 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Your assessed workbook

What is the purpose of this workshop?

This workshop specifies the knowledge and skills required to evaluate the contribution of own area of responsibility to the overall strategy of the organisation.

Manage individual and team performance

The workshop is intended for managers of small businesses and junior managers of organisations and for people who are or who aspire to become supervisors or line managers at any level.

Who can benefit from attending?

This workshop is intended for managers of small businesses and junior managers of organisations.

What are the outcomes?

At the end of the workshop learners will be able to:

Explain the contribution made by own area of responsibility to the overall organisational strategy

• Understand the overall strategy of an organisation.
• Understand how the activities of own area of responsibility align with the overall strategy of the organisation.
• Communicate to the members of own team how its area of responsibility aligns to the overall organisational strategy.

Manage individual and team performance

• Set performance goals and measures.
• Formulate development plans.
• Monitor and evaluate performance.

What is the duration of the workshop?

2,5 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Your assessed workbook.nce Management

What is the purpose  of this workshop?

This workshop will add value to learners who are working within the logistical activities of a company in a management environment.

What are the outcomes?

At the end of the workshop learners will be able to:

• Manage customer satisfaction.
• Measure and control the overall costs of logistics activities.
• Manage the transport function.
• Manage the warehouse function.
• Manage inventory and the purchasing function.
• Manage order processing function.

What is the duration of the workshop?

3 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Certificate of attendance.

What is the purpose of this workshop?

This workshop is intended for people who needs to understand the despatching of stock from a wholesale or Retail Distribution Centre or Warehouse. Despatch could include transfer to stores, returns to suppliers and customer or customer orders.

Learners will also understand the implementation of security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by accurate despatching goods.

What are the outcomes?

At the end of the workshop learners will be able to:

• Simulate the most cost-effective route/s to deliver products.
• Simulate the preparation goods for despatch.
• Simulate the load of delivery vehicles.
• Understand the prevention of shrinkage and losses in the Despatching Area.

What is the duration of the workshop?

3 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Certificate of attendance

What is the purpose of this workshop?

The purpose of this workshop is to ensure that learners are able to interact professionally with customers. Improved customer relations lead to improved customer service, which, in turn, results in business growth and profitability.

What are the outcomes?

At the end of the workshop learners will be able to:

• Describe organisational structures and products/services for specific contexts.
• Operate within a customer service system according to context requirements.
• Identify customer needs and expectations within specific contexts.
• Deal with customer complaints according to specified procedures.
• Choose interpersonal behaviours appropriate for occupational situations.

What is the duration of the workshop?

3 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

Certificate of attendance.

What is the purpose of this workshop?

This workshop provides a broad introduction to HIV/AIDS in the workplace. It introduces knowledge about HIV/AIDS that will enable learners to be informed and caring workers in an industry and managers to develop appropriate policies to deal with the pandemic. The focus is knowledge, skills, values and attitudes in relation to the learner and management with a view to creating a caring environment in the workplace and the community.

What are the outcomes?

At the end of the workshop learners will be able to:

• Explain HIV/AIDS.
• Describe what behaviour is safe and what behaviour carries the risk of HIV/AIDS transmission.
• Interpret data and trends on HIV/AIDS in order to explain the potential impact on a community, an organisation, and a business sector.
• Investigate the guidelines and assistance that are available to support workers affected by HIV/AIDS.
• Explain the implications of the HIV/AIDS pandemic for the community, the economy, an organisation, and a specific workplace.

What is the duration of the workshop?

1 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance

What is the purpose of this workshop?

This workshop introduces time management that will enable learners to be efficient team leaders or junior managers in a business workplace. It is intended for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this workshop implies a small business, cost centre, section, or department.

Who can benefit from attending?

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

What are the outcomes?

At the end of the workshop learners will be able to:

• Create, use, and maintain a task list
• Understand the value of using and maintaining a personal task list in terms of own organisation.
• Identify steps or stages in a process in tasks assigned to the group.
• Know the procedures required for the completion of assigned tasks and explain with reference to the time necessary for the completion of tasks and the consequences of missed deadlines.
• Record information and documentation required on the task list and flagged for further action
• Capture additional information received electronically or processed manually
• Draft an action plan to ensure that assigned tasks are completed timeously.
• Add new tasks to the task list when necessary and reprioritise outstanding work to ensure deadlines are met timeously.
• Report completed tasks to the appropriate authority and check off the task list.
• Use and maintain a diary
• Understand the purpose of keeping a personal diary, a team diary and an organisation diary system in context of self and team management tools.
• Record relevant information in the diary electronically or manually.
• Use diary entries to create and adapt action plans.
• Prioritise tasks.
• Identify tasks in order to create a task list.
• Explain the criteria for prioritising tasks for a specific business unit.
• Sort and prioritise tasks according to type and required deadlines.
• Schedule time needed to complete tasks to allow for specified deadlines
• Identify resources required by the team or work unit.
• Plan and follow a work schedule.
• Name regular daily, weekly, and monthly activities and record a teamwork schedule.
• Draw up a roster indicating the role of each team member to ensure that all the activities can be completed timeously.
• Inform internal clients of the aspects of the work schedule that affect them.
• Adjust the schedule when necessary to allow for unexpected interruptions
• Monitor the work of team members to ensure timeframes can be met and to aid team members when necessary.

What is the duration of the workshop?

2 Days (7 hours per day)

What will I receive on completion?

A certificate of attendance