Foster & Maintain Customer Relations
What is the purpose of this workshop?
The purpose of this workshop is to ensure that learners are able to interact professionally with customers. Improved customer relations lead to improved customer service, which, in turn, results in business growth and profitability.
What are the outcomes?
At the end of the workshop learners will be able to:
Describe organisational structures and products/services for specific contexts.
Operate within a customer service system according to context requirements.
Identify customer needs and expectations within specific contexts.
Deal with customer complaints according to specified procedures.
Choose interpersonal behaviours appropriate for occupational situations.
What is the duration of the workshop?
3 Days (7 hours per day)
What will I receive on completion?
A certificate of attendance
Certificate of attendance.
Contact one of our Course Advisors