The code of conduct and customer service standards
What is the purpose of this workshop?
The purpose of this workshop is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external.
Who can benefit from attending?
This workshop is intended for managers of small businesses and junior managers of organisations.
What are the outcomes?
At the end of the workshop learners will be able to:
Monitor the level of service to a range of customers
Identify internal and external customers, where applicable.
Explain standards of customer service expected by the organisation.
Measure customer satisfaction on an ongoing basis.
Recommend corrective action.
Apply the organisation's code of conduct in a work environment
Explain the concept of personal ethics in relation to the moral compass.
Describe the role of a code of conduct in a work environment, according to ethical principles.
Uphold the code of conduct within the work team.
Conduct a structured meeting
Prepare for a meeting.
Conduct a meeting.
Deal with differing views in a meeting.
Distribute records of a meeting.
What is the duration of the workshop?
3 Days (7 hours per day)
What will I receive on completion?
A certificate of attendance
Your assessed workbook.
Contact one of our Course Advisors